The theme for this year's annual conference of the Professional/Scholarly Publishing (PSP) division of The Association of American Publishers (AAP) was “Interactivity 2008: Communities, Content, Connectivity.” I noticed nine distinct themes running throughout the sessions. They are as follows:
1. Social-networking. People are using content to interact with others. In the context of that interaction, content creates identity, particularly online and particularly as personal and professional spaces merge. Publishers need to be in the conversation.
2. User-generated content. Users now expect to participate. Publishers risk missing out on the opportunities, not only to enrich core content but to capitalize on the added value that users bring to the content. (Example: Sermo)
3. The New Peer Review. Publishers should consider integrating new, democratic methods of peer review. New methods of quality review may never fully replace traditional peer review, but publishers need to be aware of new ways that users are determining the quality and usefulness of content. This includes voting, search engine optimization, impact (citations), commenting, referrals, and head-to-head competition (Example: Helium).
4. eBooks. We are reaching the tipping point for ebooks. If it's not online, it doesn't exist to the new generation of students. Publishers may also want to integrate ebook content with other kinds of content, especially journals. The argument for XML is also growing as users begin to read this type of content using devices such as cell phones, which need the flexibility of XML text.
5. Consistent User Experience. When librarians talked about digital access to traditional publications such as ebooks and ejournals, they complained about the amount of time they spend teaching their users to use a new and different platform. They called for fewer more consistent platforms and discouraged all but the largest publishers from building their own platforms.
6. Complementary Tools. Publishers should not try to compete with robust search and social networking tools or hardware and software, such as FaceBook, YouTube, and Kindle. Nevertheless, it's important that publishers understand these new tools and figure out a way to make their content work with and on these tools.
7. Beyond Text. The next generation of students and researchers will NOT be text-centric. Whether or not we want to accept it, the next generation of students will not prioritize text as a learning tool. Audio, Video, Static, Images, and 3-Dimensional spaces need to be integrated with text into the development of new digital publications. (Example: Vectors)
8. Marketing As a Service. New technology enables marketing to become a dialog rather than a monologue across both online and offline channels. Marketing needs to have methods for tracking the dialog, responding to it with automated yet customized outreach and follow up, and recording it for future use. By making marketing more relevant for the individual customer, the organization can build trust behind the brand.
9. New Organizational Structures. Publishers need new kinds of staff, new kinds of cross-genre and cross-channel organizational structures, and new kinds of job descriptions in marketing and product development. All staff need to understand the synergy between offline and online. All staff need to be more focused on up-front analysis and responding on the fly to the user.
I have also just returned from O'Reilly's Tools for Publishing Change conference. Stay tuned for more thoughts and impressions.
Laura Cerruti is Director of Digital Content Development at UC Press.